Privacy Policy

This notice describes the categories of personal information Jet4Bet Casino collects from Australian players, the grounds on which we handle it, and the choices you retain over that information. It applies to our website, mobile interface, and all customer communications.

Information gathered when you register and play

Account creation requires your full name, date of birth, residential address, email address, and a contactable phone number. These fields exist because our licence obliges us to confirm age and identity before gambling services are provided, not because we wish to build a marketing profile. Verification documents — typically a government photo identification, a recent utility statement, and evidence of payment method ownership — are collected at withdrawal stage. Images are stored in encrypted form and are visible only to authorised members of the verification desk. During play we record wager history, game selection, session timestamps, deposit and withdrawal records, device type, browser fingerprint, and originating IP address. This transactional record is what allows us to resolve disputes about a specific spin or payout months after the fact.

Purposes and lawful grounds for processing

The primary basis is contractual necessity: we cannot credit a deposit, settle a bet, or release a payout without processing the associated data. A second basis is legal obligation, covering anti-money-laundering checks, source-of-funds enquiries, and reporting duties owed to the Curaçao Gaming Authority under licence OGL/2024/161/0191. Behavioural data is examined for two further reasons. Fraud monitoring identifies bonus abuse, duplicate registrations, and stolen payment instruments. Player-protection monitoring flags patterns associated with harm so that our team can intervene with limits or a cooling-off offer. Promotional email and SMS rest on consent alone. Withdrawing that consent through the unsubscribe link or your notification settings stops commercial messaging without affecting service notices such as withdrawal confirmations or security alerts.

Disclosure to third parties

Game content on Jet4Bet Casino is supplied by external studios whose servers record round outcomes independently. Payment processors, identity-verification vendors, and our cloud hosting provider likewise receive the minimum data set required to perform their function under written contract. We disclose information to regulators, law enforcement, and financial-intelligence bodies where a lawful request is received or where suspicion of criminal activity arises. In those circumstances we are frequently prohibited from notifying the account holder. Personal information is never sold, rented, or exchanged for commercial gain. No advertising network receives your identity documents, transaction history, or gambling activity.

Storage location, retention, and security

Records are held on servers within the European Economic Area with encrypted backups in a secondary region. Transfers outside your country of residence are protected by standard contractual clauses or an equivalent safeguard recognised by the receiving jurisdiction. Anti-money-laundering rules require us to keep account and transaction records for a minimum of five years after the relationship ends. Support correspondence is retained for two years, and marketing preference logs are kept for as long as the preference remains active plus twelve months. Traffic is secured with TLS encryption, credentials are stored as salted hashes, and administrative access is restricted by role with mandatory two-factor authentication. Should a breach affect your information in a manner likely to cause harm, we will notify you and the relevant authority without undue delay.

Your rights and how to use them

You may request a copy of the personal information we hold, ask for factual corrections, or object to particular processing activities. Requests are answered within thirty days and we will confirm your identity first to prevent disclosure to an impostor. Erasure is available in part rather than in whole. Marketing records, optional profile fields, and support transcripts can be removed on request, while gambling transaction records and verification files must be preserved for the statutory retention period. Cookies used for session management are essential and cannot be switched off without breaking login. Analytics and preference cookies are optional and can be managed from the consent panel at the foot of any page.